Support

Write to the support address listed in the app store. Include your phone model and what you were doing when the problem happened.

Common questions

• My friends can't see me move. Location must be allowed for ConvoyGo, and you must be in the same trip. With no signal, positions are saved and sent when signal returns.
• The map is blank with no signal. Download the region before the ride: Maps → choose a region → Download.
• How do I join a ride? Ride → Join with code, then scan the leader's QR code or type the 6-character code, or open the invite link.
• How do I delete my account? Me → Delete account (at the bottom).
• In an emergency call 112. ConvoyGo's SOS helps your group and family find you; it does not replace emergency services.